Satisfaction on Localized Services: A Basis of the Citizen-Driven Priority Action Plan

Abstract

The Municipality of Caoayan, Ilocos Sur, like all local government units in the Philippines, is a recognizable entity that provides services to its constituents. Through a mixed methods research design, this study determined the: level of awareness, availment, and satisfaction of the citizens on the service delivery areas; citizens' general attitude towards the LGU; and priority initiatives of the LGU to address the findings of the study. The researchers presented the survey findings to the local officials and heads of the different offices through a utilization conference. The various heads of offices will formulate their citizen-driven priority action plan (CPAP) to come up with initiatives to address the salient results. The level of awareness, availment, and satisfaction on the localized services of the respondents of Caoayan, Ilocos Sur is generally high, being proud to be citizens, and have chosen to stay in the Municipality. These results were bases on the already existing programs, projects, and activities of the local government unit. They crafted additional initiatives that are specific, measurable, attainable, relevant, and time-bounded.