Learning Orientation, Service Innovation and Performance of Hotels in Ilocos Sur

Abstract

The study determined the level of learning orientation and service innovation; likewise, it assessed the performance of hotels in Ilocos Sur. It employed the descriptive-correlational method of research. It found out that the hotels have high levels learning orientation and service innovation practices in service, market, process, and organization-related dimensions. The hotels in Ilocos Sur have a high level of performance. Managers are still encouraged to pair employees with mentors. Mentoring relationships can foster positive and productive working relationships, helping employees learn and gain encouragement and support in their jobs. When coached with encouragement, employees can help the hotel adapt to changes and reach the next level of success. 2.Hotels should build more networks. By having more connections, there will be bigger opportunities. Having more social networks and local and international professional groups like Hotel and Restaurant Associations of the Philippines and Philippine Hotel Owners Association Inc. will help hotels build stronger connections, thus increasing their financial, guests, and internal business process performance.